Our Warranty Process
We stand behind the quality of every commercial vehicle body we manufacture. All our bodies are supplied with a comprehensive warranty, covering defects in materials and workmanship when used under normal operating conditions.
Our Warranty Process
We’ve designed our warranty process to be simple, transparent, and customer‑focused. From the moment you report an issue, our team works quickly to assess the problem and provide the most efficient solution, ensuring your vehicle is back to work with minimal downtime.
Initiation
Position on the body/vehicle.
What is the problem/failure?
How has it occurred?
How long since it has occurred?
Gather Information
Body Identification number.
A concise description of the fault.
Photos (digital) of the area in situ and proximity of the vehicle along with any helpful supportive views.
Contact details and geographical location of the vehicle currently.
Vehicle availability.
Contact Us
Call us on: 0161 205 7612 – hold for reception and they will direct your call to the correct department
Email us: info@alloybodies.co.uk
Fill in an online Warranty Form.
Complaint Management
Internal customer complaint number will be raised and this will be communicated by e-mail as your reference.
Complaint investigation.
Confirmation of a course of action advised to you within a 24 hour period by e-mail and verbally by phone (The timescale of response may be longer in some cases dependent upon the nature of the complaint).
Communication/Action
We will maintain an interactive communication with you during the process of any approved claim as the rectification work is ongoing or as we wait for the vehicle to be available or it maybe necessary for parts to be sourced or manufactured.
All communication will be by both e-mail and telephone to ensure all parties are aware of the ongoing process.
Resolution
It is our aim to resolve all complaints as quickly as is possible, as there are many potentially different problems that could occur.
We aim to satisfy and manage expectations for all situations however if you are unhappy please ensure that you communicate this as soon as is possible to enable us to respond with appropriate action.
We will communicate with you when the complaint has been resolved and will acknowledge that the complaint number is closed.
Raise a Warranty Concern
Please complete our online form and one of our team will be in touch.
FAQs
