What happens if I have a problem with my Bodywork?

Our warranty terms are on a ‘back to site’ basis, which means the vehicle needs be brought back to our site at :Alloy Bodies Ltd, Clifton Street, Miles Platting, Manchester, M40 8HN.

Having the vehicle back to the site at which it was manufactured ensures any required remedial work can be carried out with the correct equipment and in the right environment to make sure the body warranty is maintained and the downtime is minimal. In most cases it is not safe or practical to carry out any required work at a customers premises.

 

What does Alloy Bodies Ltd warranty cover?

Items covered

  • Materials
  • Alloy Bodies manufactured components
  • Workmanship
  • Parts & Labour

Items not covered by Alloy Bodies Ltd warranty.

  • Parts and equipment not specified or supplied by the seller
  • Ancillary components with their own manufacturers warranty i.e. shutters, tail lifts, cranes, load restraint systems etc….
  • Consequential loss or damages
  • Replacement vehicles

Please see our terms and conditions for further information.

Is my bodywork still covered under warranty?

Alloy Bodies warrants its products with a  2 year parts and labour warranty as standard and this starts from the date it left our factory. If you are unsure if your body is still within its warranty period please feel free to call or email us with the body identification number and we can confirm this for you.

What is the warranty period on my tailift?

Tail lift warranty is covered by the manufacturer of the lift and in most cases is only warranted for 12 months from fitment date. As the lift falls under LOLER regulations it must be subsequently inspected and tested every 6 months to maintain safe/legal operation.

All of the major tail lift manufacturers whose lifts we fit operate with a network of approved service and repair agents. If your tail lift is still within its warranty period then an agent will come out your vehicle and repair. Please ensure the failure is not as a result of damage or misuse before you call a tail lift agent out as you may incur a call out charge.

How long will the repair take?

In most cases we will aim for a 48 hour repair or sooner if possible. On occasions we may require the vehicle for longer but would always give prior notice before undergoing any work to ensure minimal disruption to your business.

How can I report a warranty issue?
WordPress › Error

There has been a critical error on this website.

Learn more about troubleshooting WordPress.